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FAQS
 

When installing my fire ring, should I point the holes upward or downward?

When installing your fire pit ring we suggest facing the holes up. This is one of the most commonly asked questions and you will hear contradicting advice on this subject however we suggest pointing the holes upward for the following reasons:

If you point the holes upward you will get a larger flame! By pointing the holes down the flame is also directed down so you will have a smaller flame and must use the gas at a higher gas flow setting to achieve a similar flame as with the holes facing up on a lower gas flow setting - Therefore pointing the holes upward is far more gas efficient!

Another benefit of pointing the holes upward is you are creating heat where you can enjoy it , At the top surface - Pointing the holes downward will direct the heat and flame downward into the base of the fire pit which will heat up the contents of the base as well as the fire pit shell itself which over time could cause it to crack.
The only scenario we suggest pointing the holes downward is if you are going to use sand over the fire ring - Sand is obviously very fine and has the ability to clog the holes
(Sand is NOT suggested! Using sand will retain moisture which will lead to a sooner replacement of your fire ring due to deterioration)


FIRE SAFETY RESOURCES*


Do I need a special burner when using propane?

Pan Burners are suggested for use with propane. A pan burner is strongly suggested when using propane to prevent the gas from sinking and collecting underneath the surface, this is a common hazard with propane since propane is a heavier gas then natural gas. THIS IS VERY IMPORTANT- Not using a Pan Burner with Propane could cause an explosion in your fire pit. We also suggest using an LP Converter with propane as this will mix oxygen into the gas prior to burning which helps reduce the weight of the gas and burns cleaner reducing carbon build up. What is an LP Converter?

What is the difference between Fire Pit Rings and other brands?

Fire Pit Rings is known for High Quality and Great Service. First we start with the highest quality products available and a wide variety of Colors that you just wont find elsewhere. Our product is handcrafted in smaller batches than typical fire pit glass that is sold by competitors who mass produce overseas in larger quantities producing a less brilliant, scratched reflective surface that takes away from the reflective quality of the glass crystals. Our company has earned an A+ Rating with the Better Business Bureau for excellence in Service and Customer Care over the last 10 years of doing business. Diamond Fire Pit Glass is a registered Trademark with the United States Patent and Trademark Office. Our name is preferred and trusted by large corporate brands such as the Ritz Carlton, Disney World, Atlantis, Caesars Palace, Hard Rock Cafe and Many More high caliber companies and organizations including the Office of the President of the United States. Most recently we were selected by Esquire Magazine as "Best in Brand" and have partnered with them to supply Diamond Fire Pit Glass ® for the "Official 2010 Esquire House" in Los Angeles, CA.

We realize we are not the only company in the Fire Pit Glass industry which makes us constantly search for new ways to improve and innovate - If you would like to suggest a way we could better serve you please submit feedback on our Contact Us page. We value your opinion.

Hello, I love the look of the fire glass to replace my old gas logs but i'm wondering why the glass kits call for a vented fireplace, when my natural gas logs are running in a fireplace that is not vented? any info or advice would be appreciated, as i would like very much to swap out my logs for your glass?

Unfortunately the Diamond Fire Glass product is not suggested for use in non vented units due to the heat that is created from the glass crystals themselves. The heat created from our glass product is far greater than the heat that is created by ceramic log or concrete log alternatives. In addition typically logs that are used in a non vented system are specially made for that purpose and made of alternative materials that do not produce abundant heat.

We just bought a burner and 125 lbs. of fireglass from you and we are installing today. I noticed that you sell propane converters but is this really necessary? We have installed the pipe with heat resistant gas pipe tape and the flames look lovely the way it works now. Out propane tank is buried in the yard and runs several things in our home such as our stove, gas grill and now our fireplace. If we don’t install what are the consequences?

The LP converter is suggested so that the propane burns cleaner, this will prevent or minimize soot or ash from developing while burning. Also propane is a heavy gas which causes it to sink and hover beneath the surface which can cause the gas to build up, collect beneath the surface and flare up... using the lp converter reduces this effect as it mixes air into the gas so that the gas is lighter which causes the glass to rise instead of hover beneath the surface. We strongly suggest using an LP converter when using propane.

 

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